Good evening, @user_4iiah9! I am sorry to hear that your service is offline. I understand that can be tough to get through and is never something we want for you. The Xfinity Assistant will run different testing and send signals. It also checks the area for any signal concerns or interruptions. A visit is may be needed since the steps did not get your service back up and running. I would like to take a look at this.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityRay
Official Employee
•
3.6K Messages
7 minutes ago
Good evening, @user_4iiah9! I am sorry to hear that your service is offline. I understand that can be tough to get through and is never something we want for you. The Xfinity Assistant will run different testing and send signals. It also checks the area for any signal concerns or interruptions. A visit is may be needed since the steps did not get your service back up and running. I would like to take a look at this.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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