Internet service

We have internet problems. Cameras, computer, tv keep losing connection. Had two appointments for service this week and had to take two days vacation. No show. Called to check and she said 1/2 late. Been 3hr now. All she did was try to give me $10 off bill if I agreed to new two years contract. This is not customer service.
best regards

Eddie [Edited: "Personal Information"]

Responses

XfinityEva

Official Employee

•

1.7K Messages

2 days ago

Hello there! Thank you so much for taking the time to reach out through Xfinity Forums. This is definitely not the experience we ever want for you. We would love to take a extra look for a possible return today or soonest available. If you already have a new appointment scheduled by the time you get this, we would also recommend setting up for the Appointment Waitlist (AW) in case you are still looking for something sooner. To sign up for the AW text WAITLIST to 266278.

For assistance in scheduling a new appointment or goback please send us a direct message with your full name and service address.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_tdf4hf

Internet service

XfinityEva

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