1 Message
Internet service
I am having trouble with phone calls. Only can talk in one area of the apartment. Also my apps won’t load because it is saying I am not connected to the internet.
1 Message
I am having trouble with phone calls. Only can talk in one area of the apartment. Also my apps won’t load because it is saying I am not connected to the internet.
XfinityRay
Official Employee
•
2.7K Messages
1 day ago
Good evening, user_97wbpn! We are happy to help further with your line. I apologize that is giving you trouble! Were you previously able to make calls in all areas of your apartment and that recently changed or has this been an ongoing issue?
For the connection with the apps, I recommend to check for airplane mode, ensure your phone is showing 4G LTE or 5G, and try updating your phone's operating system. Have you checked all of that already?
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