1 Message
Internet service
Comcast has been doing work by my house over the last few months "improving" my service. We'll just the opposite has been happening. At the end of the day they claim service is back on. I have been in this house for nearly 10 years and rarely, if ever, has my service dropped. Now it drops at least 3 times a day. For the past month. What is going on. I have talked to a representative and nothing ever comes of it.
XfinityKei
Official Employee
•
1.4K Messages
23 days ago
@user_0nu9xl I'm sorry to hear of your connection dropping. As an internet user myself I understand how inconvenient it's when your connection drops. I am happy to take look at your equipment and network to resolve this.
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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