Internet Service

I have been a customer for many years.  My $104. a month bill that promises 800MB never got anywhere near even 300.  I called to get the upgrade servers of 1gbps for $70 but was told it was only for new customers. Established customers and customers that have paid heavily for years are told to may much higher.  When asked about the line, the guy from BELIEZ (Adrian) said it was 'fine'.  How would he know it was 'fine'.  When challenged, he said I would have to call customer care as I don't believe fiber optic was used from the Comcast post 30 feet from my house to my actual property.  Regardless, he was not willing to give me the deal that a new customer would get.  Furthermore, a supervisor was asked for and he did not get him.  Lastly, I then tried to upgrade to 1GBPS for $90 a month and again on the web site AND on the app I was told to call or talk to a chat bot.

This has to be by far the absolute worse customer service and online experience I have ever encountered.  All progress is stopped just at the right time and long enough so folks won't even bother.  I can't imagine what it would be like to CANCEL Xfinity.  With this in mind, if someone doesn't address my situation, I will "attempt" to cancel this service, promote whomever I choose as a replacement and publicize to X, my local paper, FB, and any other social media outlets as this is price gouging and manipulation in its purest form. My account number is [Edited: "Personal Information"]