Internet service

Intermittent connectivity so it’s been working good all week then last night it just went out. I also have a storm ready modem that’s not working either only thing they keep telling me is it’s no outrages in my area. I have to work but now I have to call out  due to my internet not working which cause me to lose funds. I made the next available appointment they had but it’s not until after 3 pm- 5 pm est time my shift starts at 12 noon est time. This will be the 3rd time I had to call out due to internet issues. 2nd time having  the technician come out to my place & paying a fee for that . My internet is still down now going on 24hrs. 

I have done everything to try to reset it. Same thing was happening to the old modem I got from Xfinity so I switch & got a new modem also what the 1st technician had suggested for me to do so I did & upgraded my plan with more gigs but it’s still doing the same thing. I have done all the steps with reset the modem like the online agents have suggested but nothing is working. 

Thank you for clarifying your issue @user_woapf4 Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!