Visitor
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2 Messages
Internet service outage inconveniencing home past business need help
No Internet service for three days. The tree came down in the rain, storm and tour a wire from the pole. We have cleaned up the tree, but need our service restored. All of our neighbors have it only we do not. Cannot get through to a person to explain what’s happening. Xfinity assistant keeps saying they will update the status, but we never hear anything. Please help!!
EG
Expert
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119.1K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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3.5K Messages
1 hour ago
@user_eob2cf
Thanks for reaching out to us, we do apologize for any inconvenience.
If you are in an area that has a service interruption due to severe weather in or around your area, once the area is safe, our teams will begin to repair the network and cable lines to restore services as soon as possible.
Note: Occasionally, power companies need to finish their work before we can begin our work. Also, if your home has power, the Xfinity network serving you may be without power, preventing your service from working.
The Xfinity app is a helpful tool for paying your bill, troubleshooting your services, and staying updated on service interruptions in your area. https://www.xfinity.com/apps
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user_eob2cf
Visitor
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2 Messages
44 minutes ago
Thank you for the response. Appreciate knowing all of that, however what would really help from a customer service standpoint is to receive updates. Rather than saying, “everything will be restored as soon as possible” four days in. In my case, everyone around me has internet and we never lost power here.
Supposed to be a resolution today… We will see
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