Internet service out

I was get it bc yard work done and the people that were working cut my internet cable.

is there away to get a team out to replace the cord? We have heart monitors at home and no one is able to connect to any sort of internet device. I haven’t heard back from xfinity to mitigate this issue

Responses

EG

Expert

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110.6K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.3K Messages

1 year ago

Zeke1224, Hi there! Thank you so much for taking the time to reach out to XFINITY for help with getting the services restored. I know how important it is to have your services working for the heart monitors. I am sorry to learn about this experience. We can help. To get started, please send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

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Customer Service

Zeke1224

Internet service out

EG

XfinityGabriel

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