Visitor
•
1 Message
Internet Service Moved to Early
I’m moving to a new location April 10th and set up my plan to switch to the new location on that day. However, my internet at my current address has been shutoff and I was given a notification that someone was being sent to the new address today to install equipment. I’m not there to let them in to install.
I would like to continue having Internet at my current address until April 10th like I had set up originally. Is there anyway to get internet temporarily? I still have the Xfinity equipment at my current address.
XfinityJustinC
Official Employee
•
2.2K Messages
2 hours ago
Hello, @user_8b6bc1 thank you for reaching out over Xfinity Forums. Working from home myself I completely understand the importance of having service up and running, and can definitely assist with getting service up and running again at the location you're currently in. I can also take a look at the secondary installation order as well, and since I'll need to gather some information we don't want in our public conversation.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0
XfinityJustinC
Official Employee
•
2.2K Messages
1 hour ago
@user_8b6bc1 I appreciate you sending the direct message, and was able to locate that. I'll follow up with you there to continue with getting the account reactivated at the location you're still in.
0
0