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user_95kk7n
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Monday, February 16th, 2026 2:32 AM

Internet Service Issues

I need to file a complaint. We have lots of Xfinity Internet outages. Many say they are maintenance, which they don't allow credit for. One was for several hours on a weekday, and there was no prior notice provided. As a remote worker, I need at least 48 hours notice so I can make other plans.  Also, we've had more issues after replacing our own modem with an Xfinity modem.

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XfinityVianney

Official Employee

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2.5K Messages

18 hours ago

 

user_95kk7n, I'll be glad to review your local network issues further. Regarding the service interruptions, there can be a few reasons they occur. Ideally, we do our best to let customers know when we have planned maintenance. There are times, however, when something comes up that must be address immediately. We then start the work asap to clear things up, but these short-notice issues do make it harder for us to reach out in some instances. As someone who works from home, I understand the headache this can cause. Can you tell me more about the issues you experience when you are online? 

 

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EG

Expert

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116K Messages

26 seconds ago

@user_95kk7n @XfinityJustinC 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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