U

Visitor

 • 

2 Messages

Sunday, May 25th, 2025 12:39 AM

Internet service is cutting out

Keep losing my internet service

Official Employee

 • 

282 Messages

17 days ago

Hello user_v0ngws , We appreciate you reaching out to us on Xfinity Forums. Sorry to hear about the repeated interruptions. Could you clarify are you losing service completely and how often has this been happening?

 

Visitor

 • 

2 Messages

Was losing service completely for a few minutes then it would come back on. Saturday night. Has also happened in the past-

Official Employee

 • 

2K Messages

user_v0ngws Appreciate the details! Is this with an xFi gateway or a personal modem/router system? Happy to help get this all sorted out, your satisfaction and confidence is always our top priority. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here