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user_zfsho2
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Tuesday, September 23rd, 2025

Internet service disconnected without my permission by online chat agent.

Yesterday night, I want to activate my own new modem by online chat, but in chatting, my phone suddenly had no signal. After My phone resumed signal, I found that my internet was disconnected by that online agency. I am very angry with this ridiculous behavior. Please investigate this and resume my internet. Thanks.

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21 days ago

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113.9K Messages

21 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_zfsho2

Visitor

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2 Messages

I have called Xfinity to resolve this issue. It's resolved. Thanks!

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21 days ago

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XfinityNatalie

Official Employee

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385 Messages

Hey there, user_zfsho2! We truly appreciate you posting on our XFINITY Community forum and confirming your recent connection issue has been fully resolved by our XFINITY team. Please let us know if you have any additional questions or concerns before we let you enjoy the rest of your week ahead!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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21 days ago

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