Visitor
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1 Message
Internet service cut off before move out date
As the title says, I scheduled a transfer of my internet service last week with an official cut of date for my old (current) address to be 1/24/26. But I wake up today to find my service cut off 6 days early. The customer service phone number refuses to connect me with a real person and the automated phone bot and AI assistant cant comprehend my problem let alone fix it. And my account in the app doesnt even recognize my old (still current) address anymore.
Please, I just need a real person to help me restore my internet until its actual cutoff date. All of the other posts here mention a direct message button, but I cant find it
XfinityThomasB
Official Employee
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2.5K Messages
2 hours ago
user_7qxnpx
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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