Internet Service Contract

I am nearing the end of a 24-month contract for my internet service. I was receiving ACP until last month (05/2024). I have contacted Xfinity multiple times, and I have been repeatedly told that they do not offer the same internet speed and price for a 24-month contract. Instead, I am advised to upgrade to a more expensive plan. Is it no longer possible to renew my contract on my current internet plan?

Responses

XfinityBenjaminM

Official Employee

•

2.2K Messages

1 year ago

user_d40uym Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what we can do for you. Our pricing and packages do change often so while we cannot guarantee that we'll be able to keep you at the same rate, we'll certainly see what we have for you. When you can, please send us a Direct Message with your full name and address. Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Customer Service

user_d40uym

Internet Service Contract

XfinityBenjaminM

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