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Saturday, March 21st, 2026 9:00 PM

internet service cancellation

I want to cancel my current wifi service because of moving out, but I didn't find where to do so

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Official Employee

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45 Messages

53 minutes ago

Hello @user_spv644, thank you for creating a post on our Xfinity Forums Community page! We truly hate to see you go! If you’re moving, we want to make the process as easy as possible.

Here’s a helpful article that walks through the important things to know when canceling services, including equipment returns, final billing, and what to expect during the disconnect process:
[Important Information About Canceling Services]

Before you make any final decisions, we’d love to see if we can continue supporting you at your new home. A couple of quick questions that can help:

  • Have you checked whether our service is available at your new address?
  • Is there anything specific you’re looking for in your new setup that we can help with?

We’re here to help with anything you need — just let us know how we can assist!

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