Internet service cancellation

I called yesterday 10/30/2025 around 10:26AM and canceled my internet service. Everything went okay and the employee stated it was canceled. The employee mentioned that there'd be a cancellation confirmation email but I never received anything.

Can I have confirmation that the cancellation went through properly? I want to make sure that I won't get charged for the next month.

Responses

Oldest First

Selected Oldest First

XfinityDilary

Official Employee

•

2.7K Messages

5 hours ago

Thanks for posting on our Community Forums for assistance, user_cukbhy. We can help check the status of the account. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Customer Service

user_cukbhy

Internet service cancellation

XfinityDilary

New to the Community?