Internet service cancellation request

Hello and good morning, @user_w3bta2! Thank you for creating a post to get started. For your account security and privacy, we've removed personal details such as your name and address, but not to worry - our team is always more than happy to help however we can :) While we'd hate to see you go, I'd love the opportunity to assist with any changes you're looking to make. Could you please send our team a direct message to continue?

How to send us a direct message:  

1. Click "Sign In" if necessary.  
2. Click the "Direct Messaging" icon.  
3. Click the "Start new conversation" (pencil and paper) icon.  
4. In the "To:" line, type "Xfinity Support".  
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line.  
7. Type your message in the text area near the bottom of the window.  
8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!