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user_sqqccn
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Visitor

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2 Messages

Monday, June 29th, 2026 11:22 PM

Internet Service Cancellation Request

Hello,

I would like to cancel my Xfinity Internet service.

I prefer to handle this process entirely in writing via text (online) and do not wish to receive any phone calls regarding this request.

Please let me know how to proceed. Once an official representative replies to this post, I will send my account details (full name, service address, and account number) via private message.

Thank you.

Question

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Updated 

3 hours ago

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XfinityAbby

Official Employee

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1K Messages

3 hours ago

Hello @user_sqqccn, thank you for reaching out on our community forum! I would love to assist you with this and make sure that everything is taken care of. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 
 

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