Internet Service Cancellation Request

Hello,

I would like to cancel my Xfinity Internet service.

I prefer to handle this process entirely in writing via text (online) and do not wish to receive any phone calls regarding this request.

Please let me know how to proceed. Once an official representative replies to this post, I will send my account details (full name, service address, and account number) via private message.

Thank you.

Responses

Oldest First

Selected Oldest First

XfinityAbby

Official Employee

•

1K Messages

3 hours ago

Hello @user_sqqccn, thank you for reaching out on our community forum! I would love to assist you with this and make sure that everything is taken care of.

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

1

0

U

user_sqqccn

Visitor

•

2 Messages

Hello,

I sent my cancellation request and account details earlier, but I have not received a confirmation yet.

I would like to resolve this cancellation quickly and without further delay. If my request is not processed promptly, or if I face unnecessary barriers to canceling my service, I will have no choice but to escalate this issue by filing an official complaint with the FCC (Federal Communications Commission) and my state's consumer protection agency.

Please process my cancellation request immediately and confirm my final service date.

Thank you.

Like

Reply

3 hours ago

0

Customer Service

user_sqqccn

Internet Service Cancellation Request

XfinityAbby

user_sqqccn

New to the Community?