Internet Service Cancel

I called in to speak to a escalation manager and all of the customer service representatives refused to transfer my call. My services have been interrupted and I was trying to make a partial payment to have them restored as its an emergency. My children started school and need the internet to complete their school work. I have fell on hard times with a decrease in hours. Im stuck between my childrens education and providing food to eat. I have been a customer for many years yet Xfinity isn't able to assist me. This is very disheartening and upsetting. I ask that someone please contact me. [Edited: "Personal Information"] or [Edited: "Personal Information"]