1 Message
Internet service at two locations
How can I add service to a second home on my account, and not schedule the termination of my current home's service? I am sure this is a common request..
When I go to the Xfinity moving page at https://www.xfinity.com/learn/moving, it seems to enfoire a "move date" and its not clear that I can leave the current home's service intact. Can this be done onine or do I have to call? I am trying to avoid a call as the last time I called in a month or two agao it was a nightmare getting hold of anyone.
XfinityMichaelC
Administrator
•
4.3K Messages
1 year ago
Hey, user_fq2m4v! Thanks for reaching out to us on the forums! We appreciate you wanting to being Xfinity into your 2nd home! This is certainly a great question. First you would want to start by not being signed into anything Xfinity related so it is not picking up on your current address. After that you would want to:
1. Go to Xfinity.com
2. Hover over "Build Your Plan"
3. Select "Featured Deals"
This should bring up a page where you can then put in your 2nd address and see what we have to offer there and then continue to set up services. Technically you would be a "New Customer" at this location. If for some reason you still are having issues setting up the 2nd house, we can make sure it's being set up properly. Feel free to click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you!
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