Visitor
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3 Messages
Internet Service at Two Addresses.
How can I add service to a second home on my account, and not schedule the termination of my current home's service? I am sure this is a common request..
When I go to the Xfinity moving page at https://www.xfinity.com/learn/moving, it seems to enfoire a "move date" and its not clear that I can leave the current home's service intact. Can this be done onine or do I have to call? I am trying to avoid a call as the last time I called in a month or two agao it was a nightmare getting hold of anyone.
I did see this in the FAQ, but it doesn't say "how".
Can I have services at both my old address and new address while I'm in the process of moving?
Yes. If you let us know the dates that you wish to activate service at your new address and maintain service at your old address, you can have service at each.
XfinityThomasA
Official Employee
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2.3K Messages
3 years ago
Great question, @user_a090d1! Thank you for your interest in Xfinity for your second home! We appreciate you using the self service options as well. The self service options to transfer your Xfinity services are if you're moving out of one address and into another. To have services at two locations please let us know and we can work together to get you're new account all set while you're still enjoying services at the prior account. Could you please send our team a direct message with your full name and full address? We can help!
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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