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user_ac37f1
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10 Messages

Wednesday, July 26th, 2023 11:13 AM

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Internet service at New construction

Hello! 

I recently bought a new construction home where our next door neighbor has xfinity service as well as all the other houses on the  same road. We called xfinity and had a support line going but their most recent update was “eh maybe next year we can get out there” and was no help at all. Is there anything I can do to get someone to come out there and conduct a site survey or something to see if we can get service? It runs right down our street in front of our house and I assume because my house is new it won’t register in the system or something. We have no other internet options out there and we move in 2 weeks so we are hoping for the best. Please let me know what I need to do to get this figured out 

Question

 • 

Updated 

2 years ago

911

3

XfinityWilliam

Official Employee

 • 

1.2K Messages

2 years ago

Hello @user_ac37f1. Congrats on your new home! That is a very exciting purchase. We would be more than happy to assist on here to get your home set up for services. We also want to thank you for choosing Xfinity! Please send us a private message with your full name and full address to get started.

1

0

user_ac37f1

10 Messages

@XfinityBilly​ thanks for the response. I cannot find a way to DM you, I apologize. I searched your name and it is not showing up 

2 years ago

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

2 years ago

No worries! Please follow these directions to send a private message.

 

To send a private message:

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click the New Message icon.
  4. Enter the recipient's name in the Send to field.
  5. Type the reply in the Message box
  6. Click Enter to send your message.

  7. You can see your back and forth messages with any user by clicking the messages.

 

6

0

user_ac37f1

10 Messages

@XfinityBilly​ thank you. For some reason your name is not showing up and I cannot DM you 

2 years ago

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

Here is a different way to send a private message;

 

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

Thanks so much for the private message! I do see there is an open ticket to have your address built into our system. As of 7/24/2023 our engineers said; This is part of REQ that is out for approval to add service for this address. Currently, no eta. I am going to add a comment to see if we can get this moved along a little faster. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

user_ac37f1

10 Messages

Yes. If possible can we get this moved fast. [Edited: "Personal Information"]. We have no other internet options out there. There are potentially 5 other customers that you could reach on the same road that are new construction as well

(edited)

2 years ago

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

Absolutely! I updated the ticket for a comment. I will give them until Friday to see if there is a response and I will check back in with you. I set a reminder on my end to check back in Friday afternoon with an update. Thanks so much for your patience with this!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

CynthiaR716

3 Messages

2 years ago

Hello! I’m having a similar issue. However, my home is already built and I already live there. I’ve been trying to get internet installed since June. I was told when I purchased the home construction would start on June 26. However, construction did not start. I have called Xfinity numerous times and now they are saying construction won’t start until November! My neighbors have Xfinity internet and I work from home so this is absolutely necessary to get internet before November. 
We had a tech come out and they said we just need the splitter box installed on our electrical wires. Is there anyway to get this taken care of sooner? Please help!!!

4

0

XfinityRaul

Official Employee

 • 

1.9K Messages

Hello, @CynthiaR716. Congratulations on your new home! I would be more than happy to review your address to see what we can do to help expedite this construction order. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

CynthiaR716

3 Messages

Thank you! I appreciate your willingness to help. 

I've sent a direct message to "Xfinity Support" because I could not find your name on the dropdown. Looking forward to help! 

2 years ago

0

user_ac37f1

10 Messages

Did you get it resolved? I’m still hearing “no eta” on my end 

2 years ago

0

CynthiaR716

3 Messages

@user_ac37f1​ my eta is November. But that’s been the eta since June. I guess an eta is better than none though. I’m sorry you’re struggling with the same thing! 

2 years ago

0

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