Internet Service Appointments

Poor/halting internet. Did all the chatbot tech checks. They found an issue and said needed to schedule an appointment (I had rebooted router/modem a few times)! Xfinity app says online! Took 4 days for an appointment,

and when the tech arrived, he didn’t even want to come in..said the issue was on the street, but he couldn’t find the street access. So nothing done at all. Now need 3 more days to wait for the next appointment and zero confidence. Since the issue isn’t in my house, why not fix it without wasting my time.