Visitor
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1 Message
Internet restore update
I have been without internet for 2 weeks now with no updates on the app or through texts. Still says under investigation due to weather. Well, the weather has been cleared the past week. No ice or snow left, so where is my internet? Xfinity customer service phone doesn't work and just drops my call everytime. Fix this please!
EG
Expert
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115.8K Messages
5 hours ago
Moved here for assistance.
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XfinitySeth
Official Employee
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812 Messages
5 hours ago
I know exactly how hindering it is to be without internet, much less for an extended amount of time, so I appreciate you creating this post for us to support you user_vhnfx2. It's never our intention to leave you without the services you need, and in instances of inclement weather, our local technicians work around the clock to get services back online 💪
I'm glad to hear you're getting the latest updates on the interruption from our app, and rest assured those statuses are updated up-to-the-minute when any changes occur, so whatever shows will always be recent and accurate 👍 Does your interruption status also reflect the same when you check through xfinity.com/support/statusmap?
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