Visitor
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1 Message
Internet Rates
Internet customer over 18 years paying over $100 month for 500 speed internet. Customer service said there is not an advertised rate of $55 month. What is this?? Refused to adjust my rate
Visitor
•
1 Message
Internet customer over 18 years paying over $100 month for 500 speed internet. Customer service said there is not an advertised rate of $55 month. What is this?? Refused to adjust my rate
XfinityRay
Official Employee
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2.2K Messages
14 days ago
Hi there, Fosterlakebandb! You are at the right place for assistance. You would need to shop on our website or with an Agent vs. Google. Not all accounts are eligible for all the promotions we offer. We are happy to check for promotions with you. We also offer our handy Plan Builder where you can look for promotions and make changes.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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