Good afternoon @user_mryq4e, and thank you for reaching out to us on our Community Forums regarding your recent rate increase. We’d be happy to review your account to identify what caused the change and explore any available promotions that may help lower your bill.
To get started, please send us a Direct Message with your full name and the service address on the account. Once we have that information, we’ll be glad to take a closer look and assist further.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
2.5K Messages
10 hours ago
Good afternoon @user_mryq4e, and thank you for reaching out to us on our Community Forums regarding your recent rate increase. We’d be happy to review your account to identify what caused the change and explore any available promotions that may help lower your bill.
To get started, please send us a Direct Message with your full name and the service address on the account. Once we have that information, we’ll be glad to take a closer look and assist further.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further!
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