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Visitor

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2 Messages

Saturday, November 5th, 2022 12:05 AM

Internet promotion extension

Looking to extend expiring promotion for internet service

Accepted Solution

Official Employee

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460 Messages

3 months ago

Thank you for reaching out to let us know about your promotion, @user_934f5c. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?

 

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

Visitor

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2 Messages

@XfinityJoshuaE​ Hi Joshua. Yes to your question, however, I'm signed in but don't see the Direct Message icon next to the bell icon.

Official Employee

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504 Messages

I am sorry you are not seeing the bell icon.To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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