Skip to main content
cynthiac20's profile
cynthiac20
20th Anniversary celebration
1st Topic
1st Reply

Visitor

 • 

8 Messages

Sunday, July 20th, 2025

Internet Promo Via Chat with No Follow Through

I had an instant chat with an agent regarding internet promo as my current promo expires in 4 days. He gave me an offer that I wanted to accept(which I screen shot) and then  agent explained that he does not have authority to finish paperwork, but I would received a phone call to finish deal. Nothing transpired.--no phone call. Now what do I do?

Question

 • 

Updated 

2 months ago

20

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

113.7K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

2

0

cynthiac20

Visitor

 • 

8 Messages

My question was not answered

Like

Reply

2 months ago

0

XfinityNatalie

Official Employee

 • 

354 Messages

Hey there cynthiac20! Thank you for bringing this issue to our attention on our XFINITY Community Forum regarding the recent promotion you were interested in. Oh no, sorry you hit a snag with the promo! You’re in the right spot, and we’ve got your back. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

XfinityJon

Official Employee

 • 

608 Messages

2 months ago

Hey there cynthiac20. I would be more than happy to take a look at your account with you. I will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

 

0

0

forum icon

New to the Community?

Start Here