Visitor
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3 Messages
Internet problems for a week
My neighborhood has been experiencing multiple daily outages for about a week. What’s going on?! They get fixed, and pop up a few hours later. This is the worst set of issues I can remember, and I’ve been a customer at this address for almost 20 years.
XfinityOrlandoM
Official Employee
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2.3K Messages
3 days ago
@user_f4203e
Thanks for reaching out to us, as a customer myself who works from home I do rely on a stable working connection. We do apologize for any inconvenience, service interruptions can happen for various different reasons, there could be enhancements to the network to our next generation speeds https://www.xfinity.com/network, there is also a routine maintenance to make sure the network is updated. There can also be issues that are weather related or accident related. There can also be issues that happen at our node our plants.
The Xfinity app https://www.xfinity.com/apps is a great tool to stay updated on the service interruptions in your area or this link https://www.xfinity.com/support/articles/check-service-outage is another great Self-service resource.
We never expect you to pay for services when there's a service interruption that's affecting your account, therefore we offer an easy self-service option to apply for credits by going to https://www.xfinity.com/support/ Scroll down to Outage map and credit, click Check credit eligibility, enter details about your outage.
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