Visitor
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1 Message
Internet problem
Hi, I’m a new Xfinity Internet customer. I’m trying to complete my order, but I get Error 481 when I try to add my credit card. My Gateway is also blinking yellow. I need help completing the payment and activating my Internet service.
XfinityRoberto
Official Employee
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2.5K Messages
2 hours ago
Good morning and welcome to Comcast @user_yj41av. Thank you so much for reaching out to us here on our Xfinity Community Forum page. You are in the right place and we are happy to assist you today with activating your Internet service.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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