user_107jqp. Hi! I'm sorry to hear you're experiencing intermittent internet connectivity across all of your devices. I'd be happy to help troubleshoot this with you.
To get started, could you please let me know:
Are all devices connected via Wi‑Fi, or are wired devices affected as well?
Are the disconnects occurring at specific times or randomly throughout the day?
Have you already tried restarting your modem/gateway?
XfinityDilary
Official Employee
•
3.4K Messages
2 hours ago
To get started, could you please let me know:
Are all devices connected via Wi‑Fi, or are wired devices affected as well?
Are the disconnects occurring at specific times or randomly throughout the day?
Have you already tried restarting your modem/gateway?
Thank you!
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