Visitor
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5 Messages
Internet problem
I’ve been without internet since Monday June 23 and I’m beyond the point of frustration. It’s so sad you cannot talk to a live agent. I finally had an appointment for a technician to come out and look at our internet problem, in which the man came out and said it was not a problem in the house but at the pole. He said he couldn’t fix the problem and would have to have a bucket truck come out and fix it! As of today, Thursday I have not seen a technician yet! Now I have to wait until Friday late day to see if anyone can fix the problem! I’m so over Xfinity! Please help
XfinityJustinC
Official Employee
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1.4K Messages
1 day ago
Hello, @user_3wuuzz thank you for reaching out over Xfinity Forums. Working from home myself I understand the importance of having your home network up and running, and looking to get this resolved as quickly as possible. From experience, I've seen when a bucket truck is needed the technicians do submit the request but can take up to 72 hours.
I'd like to investigate further, and check to see if I can locate this request and look an ETA for the work completion. If needed I can also search for a local technician leadership contact to reach out to. Since I will need to gather some information we don't want in our public conversation, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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XfinityJustinC
Official Employee
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1.4K Messages
1 day ago
@user_3wuuzz thank you for sending the direct message, I was able to locate that and will follow up with you there to continue.
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user_3wuuzz
Visitor
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5 Messages
9 hours ago
I’ve been without service since Monday June 23 and I’ve yet to have our internet working! I have another technician coming out this evening and hoping they can fix my problem that is not in my house but at the pole! Whom can help me if this tech can’t fix my problem!
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