Visitor
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14 Messages
Internet problem. Is there a Support number
I have been having an issue with my Xfinity internet and there is no internet connection intermittently so I have to call to get help. I search for Xfinity support number using my mobile phone and found [Edited: "Personal Information"] and called. The guy on the other side told me that I have to update my modem software, which takes about 1.30 hours and I would be charged for $100 for it. I suspect that it is a fraud. Is it a fraud number ? Can Xfinity have a number for this sort of support? Can anyone assist me to sort out my internet connection problem?
CCTimothyA
Problem Solver
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785 Messages
3 years ago
@user_5f0e80 Sorry to hear about your internet connection issues. I can understand how this can be frustrating. We would love to look into this for you. You can also call 1-888-934-6489.
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CCTimothyA
Problem Solver
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785 Messages
3 years ago
That is a great question and I know if it was me I would also want to report it. Our Customer Security Assurance Team is the best for this type of job. You can reach them through their website, https://comca.st/3utIU3m or
6:00am - 2:00am EST, 7 days a week
Contact: 1-888-565-4329
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