Visitor
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1 Message
Internet pricing
I've been an Xfinity customer for over 20 years. I recently discontinued cable TV and home phone and retained only 300 Mbps internet service.
I'm being charged $80/month, while new customers are being offered substantially lower pricing with a five-year price guarantee.
I've been told I must close my existing account and open a new one to receive that offer.
I'd like someone from Xfinity's Customer Solutions or Loyalty team to review my account and help me obtain competitive pricing without having to establish a new account.
Can an official Xfinity representative please assist?
EG
Expert
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123K Messages
33 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.7K Messages
23 minutes ago
Thanks @EG!
Good morning @user_30f9ae. Our team can review your account to see what promotions you are currently eligible for. When you have a moment send our team a direct message with your full name and full address.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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