Visitor
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4 Messages
Internet plus mobile bundle scam
I'm trying to email customer service so I have something in writing. I signed up for what I thought was a really good deal. Xfinity told me I'd be getting internet and mobile together for $65 the first year, and additional $30 after the first year. I left Verizon and have been recommending Xfinity to everyone. It was a lie. I'm being charged $65 for internet and $70 for mobile. I'm absolutely furious. The live agent online just disconnected the chat and I can't find a way to email. Does anyone know how I can email them?
XfinityBenny
Official Employee
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1.4K Messages
14 hours ago
@user_dvnla2 Thanks for adding a post to the community. Promotions for a free Xfinity Mobile line, or an additional discount on the home internet for having a mobile line are great, but last only one year. What are the charges and the details for your mobile service? Plans right now are $50 for Premium Unlimited, $40 for Unlimited, and $20 for By the Gig. You can check the details for the charges on your mobile statement, or by signing in to your account here https://xfinity.com/mobile/my-account/.
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