Internet Plans

At my current address,  I have had Comcast Internet since 2013.  I tried to go online today to see what other packages are available to me,  as an existing customer.  The link that I went to,  redirected me to a page that says,  "Your order deserves a little more attention".   It then says, "

Call 1 (877) 338- 9791"  When you call this number,  you get an automated system,  that texts you a link that brings you right back to the original webpage that I started on.  So,  it's an endless loop.  After three attempts,  I was finally able to get a representative on the phone who also talked in circles.  I asked him where I could go online to see the different internet packages,  he gave me a link which automatically redirects me,  once again,  to the same internet page. Are you beginning to see a pattern here?

While I was on the phone with the representative,  he slowly began to tell me about the different plans.  I asked him could he simply screen shot the plans and send them to me,  since I was unable to get to the information for myself on my computer.  I would much rather see the plans for myself, compare them,  and then make a decision on what exactly I was going to do.  He then began talking in circles again,  and ultimately refused to send me the information.  I don't know what Comcast is doing.  I don't know why there's no transparency in the billing for my different services, at least when it comes to the different plans available.  I really don't feel like they are acting in good faith. 

So where can I find the information so that I can read it for myself,  and why is xfinity/comcast making it so hard to get to????