Visitor
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1 Message
Internet Plan
Hello,
I would like to inquire about my current internet service plan. I have recently discovered that my internet speed appears to be lower than what family members and friends in the same city are receiving, despite their reportedly lower costs.
Could you please investigate if there are any promotional offers available that align with my current needs, or alternatively, provide an explanation for this discrepancy in service and pricing?
Thank you for your time and assistance.
XfinityBenny
Official Employee
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1.2K Messages
16 hours ago
@user_hp98pi Thanks for adding a post. We're happy to help get you the best price, and the speeds you pay for. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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