1 Message
Internet Plan
I am very disappointed with Xfinity. I have been a loyal customer. I never write poorly online about companies. However, I have been talking to various agents for 3 days now.
I was told I would get the 800 mbps unlimited data internet plan for $65 a month finally after speaking with a supervisor. she told me I would get that plan. however, when I checked my account today it says I have the 500 mbps. I am very frustrated. I spoke to someone today and still can't get the plan I was told I would get.
I would really like a phone call or email from someone to fix this. I do not want to have to cancel my services but may have to if this doesn't get resolved.
XfinityMarcos
Official Employee
•
2.3K Messages
11 months ago
Hello user_ginb1u, I appreciate you taking the time to provide those details to let me know your situation exactly, and I'll do all I can to get this account change looked into. It could be the order is pending or just isn't quite reflecting online, but I can definitely confirm this for you. I'm sorry you've been working on this for 3-days, but I have your back. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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