Visitor
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1 Message
Internet plan price increases every year in past 3 years
I am done with Xfinity.
Joined 2020 for a promo price of 105/m with decent internet speed and 125 tv channels which I never watched which was a mistake from day one.
For same plan,
2021 price increases to 115
2022 price increases to 140
2023 to 155
[Edited: "Language"] When I try to change my plan, I have no choice but to choose a tv channel add on. I finally changed to a 10 channels plan instead of 125 channels and now price decreased to 115 but still too much for a on average 200mbps download speed !!! [Edited: "Inflammatory"]
Andyr1
Gold Problem Solver
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8K Messages
2 years ago
Dump TV! Look at your full, detailed bill. You are probably being charged a ton of money in Broadcast Fees, RSN Fees, cable box fees, DVR fees, etc.... Just dump TV and go with either a "live" service like YouTube TV, or give up on mostly live and stick with streaming services.
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EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCLamont
Problem Solver
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519 Messages
2 years ago
Oh no. We do not want to lose you as a customer and look forward to turning this around @user_ee9cf9
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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