Internet Plan Inconsistency & false advertising

Hello @Eblis, thank you for taking the time to leave a post. Sorry to hear about the confusion and frustration you’ve experienced after changing your internet plan. I can certainly understand how concerning it would be to select the new 2 Gig plan based on the speeds displayed during the ordering process, only to see significantly different upload speeds listed in your account afterward. We’d be happy to take a closer look at your account, review the internet tier and speeds currently provisioned, and help determine why the information you’re seeing differs from what was presented when you made the change. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
Thank you, @EG

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.