3 Messages
Internet plan change confirmed but never activated
I called about two months ago and had a great conversation about upgrading my internet plan while also lowering my costs. I confirmed a new plan and rate on call and was expecting to see a reduction on next bill . I never did see a reduction so i called back and agent had no record of call? What can be done to verify call . Xfinity has recorded lines and this should not happen .
XfinityJoe
Official Employee
•
1.1K Messages
7 hours ago
Good morning @user_ctvlhs we would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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