Visitor
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1 Message
Internet plan cancelation request
Hello, I would like to cancel my Xfinity Internet service because I am switching to another provider.
Please schedule my internet disconnection for Nov 15th, not immediately.
I would prefer to complete the cancellation through messaging rather than a phone call.
Please confirm the effective cancellation date, any remaining charges, and the instructions for returning my Xfinity gateway.
Thank you.
XfinityTonya
Official Employee
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17 Messages
20 minutes ago
Hello @user_a7vjcd,
Thank you for reaching out to us on Xfinity Forums! I’m sorry to hear that you’re considering canceling your Xfinity services. I’d be happy to assist you and take a look at your account with you.
Since we’ll need to discuss account-specific information, we will need to continue this conversation in a Direct Message.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
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