Internet Plan 2 Gig Download / 2 Gig Upload

If your account now shows 2 Gig Download and 2 Gig Upload, the upload speed increase should generally be applied automatically. However, there are a few factors that can affect whether you're seeing the full upload speed, including your modem or gateway model, network equipment, and whether the provisioning update has fully completed on the account. To help narrow this down, could you let us know:

• What modem or gateway you're currently using?
• Are you testing over a wired Ethernet connection or WiFi?
• What upload speeds are you seeing when you run a speed test?

Once we have that information, we can help determine whether this is an equipment limitation, a provisioning issue, or something else that may need additional review.