Internet outrage day 8

I find it extremely unprofessional that Xfinity is only now posting this update. Why was this not provided earlier. My area has been cleared of all downed power lines and all trees cleared a week ago. Electricity restored days and days ago. Comcast is stating they have to wait until electricity is back on and area is safe. It’s been safe and power back 6 days ago. So where is Comcast? Still have not seen a single truck. Want answers now. 

@user_ks99jz ,If you are impacted by Severe Weather we are here to help, please check out (https://www.xfinity.com/response) for even more information. When severe weather happens, utilities including electricity, water, sewage, and emergency services take priority over internet service providers. This means we must receive the ‘all clear’ from local government before we can go into the area and assess any damage. While you may have power to your home, it is possible that there is still a power failure at the plant providing service to your home, and we are working with local communities to get this taken care of as soon as possible. Continue to use your Xfinity App (https://www.xfinity.com/apps) and the Status Center (https://www.xfinity.com/support/status/) to keep getting updates. 

@XfinityChelseaB​ I am having Xfinity outages EVERY DAY since last week.  The storm is gone.  What is going on?  And I cannot get anyone to answer.  This is absolutely ridiculous.  

Hello, @user_hg4ma4. Thanks for reaching our team on Forums regarding your services. The resources that Chelsea shared are great and will give the most up to date information regarding when services will be restored. Our technicians are working as quickly as possible to make sure all of our customers are back up and running.

Have you used the resources available to you for updates? We can also check on our end if you wish. If so, please send a DM with your full name and full service address to further assist. 

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