Internet outages

Question

I need my internet restored ASAP so my son can work from home. Its been down since the 26th due to snow storm. AI keeps hanging up on me when I call 800-934-6489. No way to get a live person on the phone. I will be canceling my service and switching to AT&T fiber if I cannot get my service restored today!

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityAngie · Answer

user_612gt2, Thank you for reaching out to Xfinity Support! I know that the weather has affected a lot of customers over the past few days. I can assure you that our technicians are working as quickly as they can to get service restored. You can check for updates on the Xfinity app. If you still need assistance, let me know.

Customer Service

user_612gt2

Internet outages

EG

XfinityAngie

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