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Friday, April 11th, 2025 12:25 AM

Internet Outages

We are having frequent internet outages and it is very frustrating. I work from home so this causes a huge inconvenience every time this happens. Why so many outages as of late??

Official Employee

 • 

2.1K Messages

10 days ago

 

user_31p5z5 That does sound frustrating. Thank you so much for reaching out for help with these frequent interruptions. We normally would not have access to specific details for most interruptions, but we would be happy to take a look for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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