1 Message
Internet outages
The internet goes out for minutes at a time and it is annoying trying to watch television with this happening. A workman came and didn’t even look at the modem but said it must be a problem on the pole and put in a work order. I was never aware of anyone working on the pole. I’m tired of unplugging and replugging. It’s been doing this for almost 3 months now. Please fix it.
XfinityAldrik
Official Employee
•
2.1K Messages
7 months ago
Thank you for reaching out to us @user_xe8mdg! Three months is a long time to experience frequent intermittent connection issues! Could you please send our team a direct message with your full name and full address? Do you remember what date the tech submitted the work order? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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