2 Messages
Internet outages in Pembroke, Pines, Florida
Why are there persistent Internet outage in my area? I have not received any notices of maintenance or work being done in my area. This is a persistent issue affecting my work during the day and I am never offered any credits. Also, customer service is nonexistent as you make it impossible to speak with anybody.
EG
Expert
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110.3K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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1.9K Messages
9 months ago
Hello, @user_88jtos. I'm sorry to hear you continue to experience service interruptions. I also work from home so I know how important it is to always have a reliable connection. I would be more than happy to review your account to see what's going on and what we need to do to fix this.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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