2 Messages
Internet outages in Pembroke, Pines, Florida
Why are there persistent Internet outage in my area? I have not received any notices of maintenance or work being done in my area. This is a persistent issue affecting my work during the day and I am never offered any credits. Also, customer service is nonexistent as you make it impossible to speak with anybody.
EG
Expert
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110K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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1.9K Messages
9 months ago
Hello, @user_88jtos. I'm sorry to hear you continue to experience service interruptions. I also work from home so I know how important it is to always have a reliable connection. I would be more than happy to review your account to see what's going on and what we need to do to fix this.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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